Support

Support

Contact information and main support information for EarphoneNap are provided here.

Contact Us

Please contact us for bug reports, feedback, or feature requests.

Email: yk.apps.feedback@gmail.com

Response time: Usually within one week

Information to Include When Contacting Us

  • Device name
  • iOS version
  • App version
  • Description of the issue
  • Steps to reproduce
  • Screenshots (if applicable)

Frequently Asked Questions

Will the alarm sound come from the speaker?

EarphoneNap is designed for earphone use. Within the app's specifications, it's designed to be easy to use in quiet environments. Actual behavior may be affected by device settings, connection status, and iOS behavior.

What happens if my earphones fall out?

The app will behave according to its specifications. Detailed behavior may differ depending on the version you're using and your settings.

Does it work in the background?

Yes, it does. However, iOS specification changes, power-saving settings, and device status may affect some behaviors.

Does it support Live Activity?

Yes, it does. Display availability and appearance may vary depending on your device and iOS version.

Can I restore my premium purchase?

It's designed to restore based on your App Store purchase information. If it's not reflecting correctly, please restart your device and check your Apple ID status before contacting us.

Can I get a refund?

For refunds related to in-app purchases through the App Store, please follow Apple's procedures.

Supported Languages

Japanese / English

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